Terms & Conditions
Last Updated: 11/25/2025
Welcome to Mosaic Pearls. By purchasing from our website (mosaicpearls.com), you agree to the following Terms & Conditions. Please read them carefully before placing an order.
- Handmade Products & Variations
All our items are handcrafted using traditional mosaic and mother-of-pearl inlay techniques. Due to the nature of handmade craftsmanship:
- Each product is unique and may include slight variations in color, pattern, texture, or finish.
- No two products can be perfectly identical, and such variations are considered part of the product’s authentic, artisanal quality.
- These natural differences do not qualify as defects and are not eligible for refund or replacement.
- Custom Orders
We offer fully customized designs based on your preferred patterns, colors, dimensions, and artistic style.
- If you have a pattern different from the ones displayed on our website, we can create your custom design.
- Custom orders require detailed approval from the customer before production begins.
- Once a custom project begins, the design cannot be changed without additional cost.
- Production Time
Because our products are crafted by hand, production requires time and skilled workmanship.
- Custom-made items and furniture pieces may take up to 120 days to complete.
- Some items may be available in stock and can be shipped much faster depending on availability.
- Production timelines are estimates and may vary based on design complexity and artisan workflow.
- Payment Terms
- Full payment is required upfront for all orders—custom or standard—before production begins.
- Payments are processed securely through the payment options available on our website.
- Orders will not enter the production or shipping queue until payment is confirmed.
- All Sales Are Final
Because our products are handmade and often custom-built:
- All sales are final.
- No refunds, returns, or exchanges are offered for any reason, including:
- Change of mind
- Variations in handmade craftsmanship
- Differences in color, texture, or pattern
- Production or shipping timeframes
- By placing an order, you acknowledge and accept the uniqueness and non-refundable nature of our products.
- Shipping & Delivery
- We ship worldwide using trusted carriers.
- Delivery times vary based on your location and product availability.
- Once shipped, we are not responsible for delays caused by customs, carriers, or unforeseen external factors.
- Any import duties or taxes are the responsibility of the customer.
- Damaged Shipments
All products are carefully packaged. However:
- If an item arrives damaged, you must notify us within 48 hours of delivery.
- Customers must provide photos of the damage and packaging.
- Claims submitted after 48 hours may not be accepted.
- Intellectual Property
All designs, product photos, artwork, and website content are the property of Mosaic Pearls and may not be copied or reproduced without written permission.
- Acceptance of Terms
By using our website and placing an order with Mosaic Pearls, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
Shipping Policy
Shipping Policy
Last Updated: 11/25/2025
Thank you for shopping with Mosaic Pearls.
Because our products are handcrafted and often custom-made, we have created this Shipping Policy to clearly explain how shipping, processing, and delivery work.
- Order Processing Time
- Ready-Made Products
Some items are available in stock and can be shipped within 7–14 business days, depending on your location and carrier availability.
- Custom or Made-to-Order Products
Our mosaic furniture and gift boxes are hand-crafted by artisans.
For custom builds:
- Production can take up to 120 days depending on the complexity of the design.
- In many cases, orders may be completed faster and shipped earlier.
- Production begins only after full payment is received.
Processing timelines do not include weekends or holidays.
- Shipping Methods
We ship worldwide using trusted carriers such as:
- DHL
- FedEx
- UPS
- Canada Post
- Freight carriers for larger furniture pieces
The shipping carrier will be selected based on your order size, weight, and destination.
- Shipping Costs
Shipping costs are calculated based on:
- Product weight and dimensions
- Shipping destination
- Carrier rates
Shipping fees will be displayed at checkout before completing your purchase.
International orders may incur customs duties, taxes, or import fees. These fees are not included in our product or shipping prices and must be paid by the customer.
- Delivery Times
Estimated delivery times depend on:
- Whether the item is in stock or custom-made
- Shipping carrier
- Destination country
Typical delivery windows:
- Canada & USA: 5–15 business days after shipment
- International: 10–25 business days after shipment
Please note:
- Delivery delays may occur due to customs inspections, carrier delays, weather, or other external factors beyond our control.
- Tracking Your Order
Once your order ships, you will receive a confirmation email with:
- Tracking number
- Carrier details
- Estimated delivery date
You may track your package directly through the carrier’s website.
- Shipping for Large Furniture
Large furniture items may require:
- Freight shipping
- Custom packaging
- Longer transit times
A member of our team will contact you to coordinate delivery details if freight service is required.
- Incorrect Address or Delivery Issues
Please ensure your shipping address is accurate.
Mosaic Pearls is not responsible for:
- Lost packages due to incorrect addresses
- Delivery delays caused by the carrier
- Failed deliveries due to unavailable recipients
If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for additional re-shipping fees.
- Damaged or Lost Shipments
We take great care in packaging our handcrafted products.
However, if your item arrives damaged:
- You must notify us within 48 hours of delivery
- You must provide photos of the damage and packaging
We will assist you with a claim through the shipping carrier.
We are not responsible for:
- Damaged items reported after 48 hours
- Lost packages marked as “Delivered” by the carrier
- International Shipping
We ship to most countries worldwide. International shipments may be subject to:
- Customs processing
- Duties or taxes
- Local import regulations
These fees are the responsibility of the buyer.
- Contact Us
If you have questions about your shipment or need assistance, please contact us:
📧 Email: info@mosaicpearls.com
🌐 Website: https://mosaicpearls.com
Frequently Asked Questions (FAQ)
Last Updated: 11/25/2025
Welcome to the Mosaic Pearls FAQ page. If you have questions about our handmade mosaic products, custom orders, shipping, or policies, you’ll find answers below.
- What products do you sell?
We specialize in handcrafted mosaic and mother-of-pearl inlay products, including:
- Decorative gift boxes
- Custom furniture pieces
- Serving trays
- Accent tables
- Luxury home décor items
All items are handmade by skilled artisans.
- Are your products really handmade?
Yes. Every piece is handmade, carved, and inlaid by artisans using traditional techniques.
Because they are handcrafted, no two products are identical, and slight variations in pattern, color, or texture are normal and part of their natural beauty.
- Can I request a custom design?
Absolutely. If you have your own pattern, design, or inspiration, we can custom-create the piece for you.
You can choose:
- Pattern style
- Color palette
- Size and dimensions
- Function (box, table, chair, mirror, etc.)
A design approval will be sent before production begins.
- How long does production take?
Production time depends on whether your item is in stock or custom-made.
- Ready-made products: Usually ship within 7–14 business days
- Custom-made products: Can take up to 120 days due to the detailed handcrafting process
- Some custom orders may finish earlier depending on complexity
- Do you offer refunds or exchanges?
All sales are final.
Because our products are handmade and often custom-built:
- We do not offer refunds
- We do not accept returns
- We do not offer exchanges
This applies to all purchases.
- Why can’t you offer refunds?
Each item is individually handcrafted. Even our ready-made products involve manual artisanal work.
For this reason, all orders—standard or custom—are treated as final sales.
- What payment methods do you accept?
We accept:
- Credit Cards
- PayPal
- Other secure payment gateways displayed at checkout
Full payment is required upfront before we begin production or ship your item.
- Where do you ship?
We ship worldwide, including:
- Canada
- United States
- Europe
- Middle East
- Australia
- Asia
Shipping fees and delivery times vary by destination.
- How much is shipping?
Shipping cost is calculated at checkout based on:
- Product weight
- Dimensions
- Your location
- Carrier rates
International customers are responsible for any customs duties or taxes.
- How long does delivery take?
Once shipped:
- Canada & USA: 5–15 business days
- International: 10–25 business days
Delays may occur due to customs, weather, or carrier-related issues.
- Can I track my order?
Yes. You will receive:
- A tracking number
- Carrier information
- Estimated delivery date
Tracking updates appear on the carrier’s website.
- What if my order arrives damaged?
If your item arrives damaged:
- Contact us within 48 hours
- Send photos of the product and packaging
We will assist you with a claim through the carrier.
Claims after 48 hours may not be accepted.
- Why does my product look slightly different from the pictures?
Because our items are handmade, small variations in:
- Color
- Grain
- Inlay patterns
- Shape
are normal and expected.
These are not defects—they are part of the authenticity of handcrafted products.
- Can I request faster production or rush shipping?
In some cases, yes.
If you need an item urgently, contact us and we will check:
- If the item is in stock
- If the artisan can prioritize your custom order
- If expedited shipping is available
Additional fees may apply.
- Who do I contact for help or custom orders?
For assistance, inquiries, or custom design requests, please contact us:
📧 Email: info@mosaicpearls.com
🌐 Website: mosaicpearls.com